Return and Refund Policy
Ben Buckler Boards Pty Ltd
Ben Buckler Boards Pty Ltd (“BBB”) supplies awesome products that are made to excite, not rip people off. BBB’s goal is to ensure all customers are extremely happy with their purchase.
Warranty – Stand Up Paddle Boards and Surfboards
All stand up paddle boards and surfboards are covered by a 12 month warranty.
BBB warrants to the original customer that our BBB product shall be free from all defects in material and workmanship for 12 months from the date of purchase. This means that in the unlikely event of a defect effecting the product performance, BBB will either; replace the product, refund part or all of the value to account for the issue or repair the product. BBB will consult with customer to identify the best outcome for both parties.
This warranty does not apply to any paddle board or surfboard that has been subject to abuse, misuse, negligence, or accident (i.e. riding into rocks, dropping off a car, driving over, leaving out in the hot sun for days at a time, etc). Defects caused by tampering or unauthorized alterations or repairs are not covered by this warranty.
If the paddle board or surfboard is still under warranty and for some reason something breaks or simply stops working, we will pay for the repair or replace the part in question. Parts required for warranty will be shipped to customers at no cost to the customer. Repairs can be organised through our network of authorised repairers, please contact BBB for assistance.
Warranty – Skateboards
Evolve skateboards are covered by the Evolve 12 month warranty: http://www.evolveskateboards.com.au/pages/store-policies
BBB are so certain you’ll love your new board, that we offer a 7 day money back guarantee! If for some reason you are not satisfied, just return your board within 7 days of receiving it and we’ll refund 100% of your purchase price (less shipping costs). Just contact BBB for a return authorization number before shipping your board back. If the product differs at all to what was sent or shows any signs of misuse BBB will advise the customer and refund only the new market value of the product.
PLEASE NOTE: If you purchased our board through a retailer, not directly through Ben Buckler Boards, you will need to consult the place of purchase for their return policy. We cannot authorise refunds on behalf of our retailers, but we will of course do everything we can to assist you.
When returning products, please include all factory packaging and accessories in the same way you received them. All merchandise must be shipped via a professional freight agent and the package must have the board owners details on it. The freight must be paid by the board owner.
BBB adheres to and supports the Australian Competition and Consumer Commission (“ACCC”) laws and guidelines in Australia.