Return and Refund Policy

Ben Buckler Boards Pty Ltd

Ben Buckler Boards Pty Ltd (“BB”) supplies awesome products that are made to excite, not rip people off. BB’s goal is to ensure all customers are extremely happy with their purchase.

Warranty - Pando Moto Motorcycle Apparel

Pando Moto motorcycle apparel has a 24 month warranty on manufacturing faults. This warranty covers the product for the original owner against defects in materials and workmanship.

It does not cover normal wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal use (marks from rubbing on points of a motorcycle, general deterioration of the materials and fabrics after repetitive motion over time and fading of the color).

More information on the Pando Moto Warranty.

Warranty - Thousand Helmets

Thousand helmets have a 1 year limited warranty from the date of original purchase to be free from defects in materials and workmanship. This limited warranty applies only to the original purchaser and does not cover damage caused by impact, improper use, accident, negligence, abuse, improper maintenance, improper fit, normal wear and tear, modifications, use unintended by Thousand or damage due to heat or contact with chemicals.

If your Thousand helmet is found to be defective in materials or workmanship, within one year from the date of purchase, Thousand will have the option of either repairing or replacing the helmet, free of charge, as the sole remedy under this limited warranty.

Thousand Helmet Anti-Theft & Accident Replacement Guarantee

If your Thousand helmet is stolen, please send us a Police report and we will replace your helmet with a new Thousand helmet.

If your Thousand helmet is involved in an accident (we really hope not), please send us a picture of the damaged helmet and we'll send you a replacement Thousand helmet.

Depending on what stock levels we have at the time, we may not be able to supply the exact colour you need, however we will do our best to supply a colour that is close to what you had.

This offer is available at the discression of Ben Buckler Boards staff and the availability of stock in Australia. We reserve the right to end this offer at any point in the future.

Warranty - Apparel & Safety Gear

All other apparel and safety gear, (not Pando Moto or Thousand) have a 1 year warranty on manufacturing faults.

Warranty – Stand Up Paddle Boards and Surfboards

All stand up paddle boards and surfboards are covered by a 12 month warranty.

BB warrants to the original customer that our BB product shall be free from all defects in material and workmanship for 12 months from the date of purchase. This means that in the unlikely event of a defect effecting the product performance, BB will either; replace the product, refund part or all of the value to account for the issue or repair the product. BB will consult with customer to identify the best outcome for both parties.

This warranty does not apply to any paddle board or surfboard that has been subject to abuse, misuse, negligence, or accident (i.e. riding into rocks, dropping off a car, driving over, leaving out in the hot sun for days at a time, etc). Defects caused by tampering or unauthorized alterations or repairs are not covered by this warranty.

If the paddle board or surfboard is still under warranty and for some reason something breaks or simply stops working, we will pay for the repair or replace the part in question. Parts required for warranty will be shipped to customers at no cost to the customer. Repairs can be organised through our network of authorised repairers, please contact BB for assistance.

Surfboards cannot be returned after they have been used.

Warranty – Boost Electric Surf Fin

This Limited Warranty covers all defects in material and workmanship of the Product arising or occurring as a result of your normal and ordinary use of the Product. In the event a defect covered by this Limited Warranty occurs, Boost Surf Inc. will repair or replace your Product in accordance with the terms of this Limited Warranty. The applicable period for the Limited Warranty begins from the original purchase date of the Product from the Boost Surf Inc. or Boost Surf Inc. authorized dealer/representative in the following ways:

Boost Fin and battery - 1 year.

During the warranty period, the Boost Surf Inc. or Boost Surf Inc. authorized dealer/representative service and repair centers will repair or replace defective parts with new parts or, at the option of Boost Surf Inc., serviceable used parts that are equivalent or superior to new parts in performance. Boost Surf Inc. makes no other warranties or representations as to the performance of the Products.

More detailed info on the Boost Warranty.

For warranty to be applicable, it is critical that owners of the Boost Fin care for their fin as follows:

- Make sure to charge your Boost Fin fully right after you receive it. Charge the battery until it is full at least once a month, even if you don't use the fin.

- Always seal the charge port before riding.

- Wash your fin with clean water after every use and allow it to dry. Salt and sand left on the fin, will reduce it’s useful life. Learn more here: https://boostsurfing.com/maintenance

- Never charge your fin if the charge port is wet. Make sure that the jack is fully dried before charging.

- If you see corrosion on the charge port, it must be cleaned off as soon as possible. Clean with a toothbrush and an electrical contact cleaner like the CRC QD Electronic Cleaner.

Warranty – Skateboards & Onewheel's

BB warrants the following products, as per the manufacturer warranty, linked to below. To see what is covered by the manufacturer warranty, please click on the relevant link. Warranties on skateboards and Onewheel's are not transferable to second owners, unless agreed in writing with BB prior to the second hand sale.

Defects caused by tampering or unauthorized alterations or repairs are not covered by warranty.

Perishable items are not subject to warranty due to their deterioration through standard use, these items are - bearings, belts, tubes, tyres, bushings, trucks, grip tape and wheels. If the board is still under warranty and for some reason something breaks or simply stops working, we will repair or replace the part in question. Parts required for warranty will be shipped to customers worldwide at no cost to the customer. Warranty return shipping is the responsibility of the customer, however we will repair or replace and return free of charge ASAP.

All manufacturers reserve the right to inspect their product prior to a refund or a replacement.

It is important to note that while some skateboards can be ridden in light rain, warranty does not cover faults or damage caused by water.

Evolve Skateboards

Evolve skateboards are covered by the Evolve 12 month warranty: http://www.evolveskateboards.com.au/pages/store-policies

Evolve need to approve all refunds or replacements. Evolve need to inspect the returned product before any refund or replacement decision can be made.

Exway Skateboards

https://www.exwayboard.com/pages/faq-warranty-coverage

Dot Skateboards

Every Dot Skateboard product automatically comes with a 12 month warranty against manufacturing defects.

Bearings, wheels, and grip tape are normal wear and tear items and are not covered under warranty. Any amount of water has the potential to damage the board, and water damage is not covered under warranty. Any customization or alterations to the board, mechanical parts, or electronics will void your warranty and likely cause the board to be completely inoperable, so alter at your own risk.

https://dotboards.com/pages/support

Warranty - Super73

On all newer bikes, like the ZX-E, S2-E, RX-E, a twenty- four (24) month warranty applies, from date of delivery to the original owner for all parts, excluding wear and tear on tires, tubes, rims, spokes, brake pads, cables, chain, wheels, grips, and saddle and excludes damage from power surges, water damage, improper maintenance, or such other misuse or normal wear.

In Australia the default warranty on manufacturing faults is 12 months from purchase date on the ZG, SG, SG1 and all electrical components on eBikes like batteries and display units.

And we adopt the following warranty and return conditions from Super73: https://super73.com/pages/warranty

Warranties are not transferable to second owners, unless agreed in writing with BB prior to the second hand sale.

Super73 warranty is a parts replacement only warranty. Which means that BB will cover the cost of sending you replacement parts, but not the cost of fitting them to the bike, nor the cost of any bike recovery from swamps, gorges or remote locations. BB will however guide the owner through how to replace the defective part and from experience, if you can ride a bike, it's very likely you will be able to replace a part on the bike yourself.

Super73 eBike owners do need to take responsibility for general care and maintenance of their own bikes.

It is important to note that while bikes can be ridden in light rain, warranty does not cover faults or damage caused by water.

Refurbished Products

All products that are sold as factory seconds, refurbished or used, come with a maximum of 6 months warranty unless advised otherwise.

Pre-Order Refund Policy

Pre-orders assist BB in financing the importation of pre-ordered products. BB cannot control the timing of importation. Change of mind refunds can only be accommodated once the pre-ordered products have arrived at BB for processing in Australia.

When BB refunds for change of mind, the transaction fees charged at the original purchase are not refunded to BB, so BB needs to pass on those transactions fees, which range from 2.5% for PayPal to 5% for Zip.

If you feel that your pre-order jeopardises your ability to continue to pay living costs while you wait for your product to arrive, we strongly recommend you do not pre-order our products.

Layby Refund Policy

Layby purchases that are not completed will incur a fee equivalent to 10% of your deposits. We will deduct this from your refund. When we are asked to Layby a product we incur storage costs, admin costs and forgo sale opportunities to hold your item until you are ready.

Returns and Exchanges

We'll happily exchange your product for a size that fits better.

To return or exchange within Australia, please generate an Aus Post return label here: https://return.auspost.com.au/BEN_BUCKLER_BOARDS

For international returns please contact our team here: support@benbucklerboards.com.au

Please don't send batteries to us via Aus Post. We need to organise road freight for lithium batteries, so please contact our team for advice.

Satisfaction Guarantee for online purchases

BB are so certain you’ll love your new board, that we offer a 7 day money back guarantee! If for some reason you are not satisfied, just return your board within 7 days of receiving it and we’ll refund 100% of your purchase price (less shipping costs). Just contact BB for advice before shipping your board back.

Your product will need to be in brand new condition and unused, so that we can resell it. If the product being returned to BB differs from what was sent or shows any signs of use BB will advise the customer and refund only the market value of the product.

PLEASE NOTE: If you purchased our board through a retailer, not directly through Ben Buckler Boards, you will need to consult the place of purchase for their return policy. We cannot authorise refunds on behalf of our retailers, but we will of course do everything we can to assist you.

When returning products, please include all factory packaging and accessories in the same way you received them. All merchandise must be shipped via a professional freight agent and the package must have the board owners details on it. The freight must be paid by the board owner.

The satisfaction guarantee is not available for in-store purchases where you have had the opportunity to touch and test ride the product.

BB adheres to and supports the Australian Competition and Consumer Commission (“ACCC”) laws and guidelines in Australia.

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