Delivery Timing
All orders are picked and packed within 1-2 working days (delays can occur during busy periods).
After pick and pack, delivery times are:
- Sydney, Brisbane, Melbourne: 1-2 working days
- Adelaide: 2-3 working days.
- Perth & Rest of Australia: 3-5 working days.
You can enjoy Sydney same-day delivery for an extra fee if you place your order before 12pm.
Delivery Pricing
Flat rate delivery Australia wide
We offer flat rate delivery pricing for all Australian main land addresses, including gorgeous Tasmania.
Depending on the size and type of the product being ordered, the flat rate will vary. Battery powered products require dangerous goods shipping for example, so are more expensive to send as they require specialist handling.
| Product category | NSW & ACT Prices | VIC & QLD Prices | TAS & SA Prices | WA & NT Prices |
| Accessories; e.g. wheels, helmets, remotes, leashes | $8 | $8 | $8 | $8 |
| Bulky parts; e.g. tyres, batteries, paddles, motors | $8 | $19 | $29 | $39 |
| Large skateboards; e.g. Evolve, Boosted, Onewheel | $29 | $29 | $49 | $59 |
| Inflatable paddle boards, Even bigger skateboards e.g. Lacroix | $39 | $59 | $79 | $99 |
| Stand up paddle boards | $39 | $99 | $99 | $199 |
| Electric bikes e.g. Super73 | $69 | $99 | $149 | $199 |
Orders are mostly sent with AusPost and StarTrack, then occationally TNT, Direct Freight and Fastway, depending on your location. We've learnt over the years that some couriers perform better in different states and regions.
Express delivery
When selecting Express delivery, we will prioritise your order and despatch with AusPost Express or StarTrack as fast as possible.
Accessories and non-batteries can usually go by air with AusPost Express. Battery powered products will always have to travel by road and rail with StarTrack as they will be classed as dangerous goods.
International delivery
A selection of accessories are available to purchase internationally and the delivery cost will be calculated on checkout. You need to progress to the checkout page, so the system knows your destination and the products on order for pricing calculation. Delivery costs vary from country to country.
We currently only deliver bulky items such as bikes, skateboards and paddle boards to Australia & Tasmania. Please contact us for a quote if you live on a remote island off the Australian mainland or if you wish to purchase from another country.
Additional Information
Transport Damage
All stand up paddle boards, skateboards and bikes are all wrapped in bubble wrap and extra cardboard protection, then inserted into a strong cardboard box and taped up with fragile tape.
However, given the speed at which some courier companies operate, there is a very small risk that a product may get damaged on route. If this occurs, we will replace your product as soon as possible or provide credit for another similar product. You will need to make sure you report your damaged item within 24hrs of it's arrival and ensure your damaged item is available for collection by our couriers as soon as possible and we’ll sort out the rest.
How to report damaged items; simply send us photos of the product damage and the photos of the outside of the box within 24hrs, so we have all the information needed to make a claim with the courier on time.
Delivery responsibility
BB maintain ownership and responsibility of the products until they are delivered to the requested delivery address.
ATL
Customers can give Authority to Leave (ATL) for goods and stand up paddle boards at the specified delivery address if no one is going to be home. This means that once the delivery driver has left the goods at the delivery address, the customer then owns and accepts responsibility for the goods.
PLEASE NOTE: If a customer has asked for goods to be delivered “to the rear of the house” for example, this constitutes as Authority to Leave.
Ben Buckler Boards Pty Ltd
Ben Buckler Boards Pty Ltd (“BB”) supplies awesome products that are made to excite, not rip people off. BB’s goal is to ensure all customers are extremely happy with their purchase.Warranty – Stand Up Paddle Boards and Surfboards
All stand up paddle boards and surfboards are covered by a 12 month warranty.
BB warrants to the original customer that our BB product shall be free from all defects in material and workmanship for 12 months from the date of purchase. This means that in the unlikely event of a defect effecting the product performance, BB will either; replace the product, refund part or all of the value to account for the issue or repair the product. BB will consult with customer to identify the best outcome for both parties.
This warranty does not apply to any paddle board or surfboard that has been subject to abuse, misuse, negligence, or accident (i.e. riding into rocks, dropping off a car, driving over, leaving out in the hot sun for days at a time, etc). Defects caused by tampering or unauthorized alterations or repairs are not covered by this warranty.
If the paddle board or surfboard is still under warranty and for some reason something breaks or simply stops working, we will pay for the repair or replace the part in question. Parts required for warranty will be shipped to customers at no cost to the customer. Repairs can be organised through our network of authorised repairers, please contact BB for assistance.
Warranty – Skateboards
BB warrants the following products, as per the manufacturer warranty, linked to below. To see what is covered by the manufacturer warranty, please click on the relevant link. Warranties on skateboards and Onewheel's are not transferable to second owners, unless agreed in writing with BB prior to the second hand sale.
Evolve Skateboards
Evolve skateboards are covered by the Evolve 12 month warranty: http://www.evolveskateboards.com.au/pages/store-policies
Evolve need to approve all refunds or replacements. Evolve need to inspect the returned product before any refund or replacement decision can be made.
Exway Skateboards
https://www.exwayboard.com/pages/faq-warranty-coverage
Dot Skateboards
Every Dot Skateboard product automatically comes with a 12 month warranty against manufacturing defects.
Bearings, wheels, and grip tape are normal wear and tear items and are not covered under warranty. Any amount of water has the potential to damage the board, and water damage is not covered under warranty. Any customization or alterations to the board, mechanical parts, or electronics will void your warranty and likely cause the board to be completely inoperable, so alter at your own risk.
https://dotboards.com/pages/support
Onewheel
https://onewheel.com/pages/warranty
Warranty - Super73
In Australia the warranty on manufacturing faults is 12 months from purchase date and we adopt the following warranty and return conditions from Super73: https://super73.com/pages/return-policy
Warranties are not transferable to second owners, unless agreed in writing with BB prior to the second hand sale.
Pre-Order Refund Policy
Pre-orders assist BB in financing the importation of pre-ordered products. BB cannot control the timing of importation. Change of mind refunds can only be accommodated once the pre-ordered products have arrived at BB for processing in Australia.
When BB refunds for change of mind, the transaction fees charged at the original purchase are not refunded to BB, so BB needs to pass on those transactions fees, which range from 2.5% for PayPal to 5% for Zip.
If you feel that your pre-order jeopardises your ability to continue to pay living costs while you wait for your product to arrive, we strongly recommend you do not pre-order our products.
Satisfaction Guarantee
BB are so certain you’ll love your new board, that we offer a 7 day money back guarantee! If for some reason you are not satisfied, just return your board within 7 days of receiving it and we’ll refund 100% of your purchase price (less shipping costs). Just contact BB for advice before shipping your board back.
Your product will need to be in brand new condition and unused, so that we can resell it. If the product being returned to BB differs from what was sent or shows any signs of use BB will advise the customer and refund only the market value of the product.
PLEASE NOTE: If you purchased our board through a retailer, not directly through Ben Buckler Boards, you will need to consult the place of purchase for their return policy. We cannot authorise refunds on behalf of our retailers, but we will of course do everything we can to assist you.
When returning products, please include all factory packaging and accessories in the same way you received them. All merchandise must be shipped via a professional freight agent and the package must have the board owners details on it. The freight must be paid by the board owner.
BB adheres to and supports the Australian Competition and Consumer Commission (“ACCC”) laws and guidelines in Australia.
© Ben Buckler Boards Pty Ltd 2021. All Rights Reserved