Delivery Policy

Delivery Policy for Ben Buckler Boards Pty Ltd

Ben Buckler Boards Pty Ltd (“BB”) supplies awesome products that are made to excite, not rip people off. Our mission is to ensure all customers are extremely happy with their purchase and can enjoy their new products as much as we do.

Handling time (picking and packing)

All orders are picked, packed and prepared for delivery within 2 working days, or faster if you select Sydney same day delivery. Delays can occur in busy periods if courier trucks are full.

Stand up paddle boards, skateboards and bikes are all wrapped in bubble wrap and extra cardboard protection, then inserted into a strong cardboard box and taped up with fragile tape.

We have over 8 years experience in sending products all over Australia so we know how to protect your goods in transit.

Sydney Same Day Delivery

Orders placed before 12pm can be delivered within Sydney on the same day. Please select this option at checkout.

Flat Rate Delivery

We offer Australia wide delivery with Direct Freight road trucks.
Usually this is overnight to Sydney, Brisbane and Melbourne.
2 to 3 days to Adelaide
up to 7 working days to Perth.
We also do our best to offer delivery on requested dates, for example; birthdays, events etc.

Delivery Pricing

Please see the Delivery Pricing page for a list of all the flat rate pricing for your state in Australia.

Transport Damage

Given the speed at which some courier companies operate, there is a very small risk that a product may get damaged on route. If this occurs, we will replace your product as soon as possible or provide credit for another similar product. You will need to make sure you report your damaged item within 24hrs of it's arrival and ensure your damaged item is available for collection by our couriers as soon as possible and we’ll sort out the rest.

How to report damaged items; simply send us photos of the product damage and the photos of the outside of the box within 24hrs, so we have all the information needed to make a claim with the courier on time.

Delivery responsibility

BB maintain ownership and responsibility of the products until they are delivered to the requested delivery address.

ATL

Customers can give Authority to Leave (ATL) for goods and stand up paddle boards at the specified delivery address if no one is going to be home. This means that once the delivery driver has left the goods at the delivery address, the customer then owns and accepts responsibility for the goods.
PLEASE NOTE: If a customer has asked for goods to be delivered “to the rear of the house” for example, this constitutes as Authority to Leave.

BB adheres to and supports the Australian Competition and Consumer Commission (“ACCC”) laws and guidelines in Australia.

© Ben Buckler Boards Pty Ltd 2019. All Rights Reserved