Delivery Information

UBER Direct is now delivering in Sydney

We're all in lock down, we get it. But that doesn't mean you can't have fun getting a sweet new product delivered to your door (contactless). We've partnered with Uber to get your order to you as soon as possible, directly to you even. You can order anytime and we'll despatch between 9am and 4pm, 7 days a week.

Our Uber delivery radius is up to 40km from Marrickville, NSW and we've subsidised the rate on our website, so you pay half the actual cost. To access this you'll need to spend a minimum of $100 on your products.

 

UBER Direct Delivery in Sydney

 + FREE Delivery on Electric Skateboards and ONEWHEEL'S this August!*

For all Dot, Evolve, Tranzite skateboards and Onewheel's we're going to pay the full cost of dangerous goods delivery for you, when you order via our website in August 2021. Enjoy!

*Excluding Lacroix & Exway Skateboards sorry. And all FREE deliveries will be with StarTrack, which are 1-3 business days to capital cities.

 

Delivery Timing

All orders are picked and packed within 1-2 working days (delays can occur during busy periods).

After pick and pack, delivery times are:

- Sydney, Brisbane, Melbourne: 1-2 working days 

- Adelaide: 2-3 working days.

- Perth & Rest of Australia: 3-5 working days.

You can enjoy Sydney same-day delivery for an extra fee if you place your order before 12pm.

Delivery Pricing

Flat rate delivery Australia wide

We offer flat rate delivery pricing for all Australian main land addresses, including gorgeous Tasmania.

Depending on the size and type of the product being ordered, the flat rate will vary. Battery powered products require dangerous goods shipping for example, so are more expensive to send as they require specialist handling.

 Product category NSW & ACT Prices VIC & QLD Prices TAS & SA Prices WA & NT  Prices
Accessories; e.g. wheels, helmets, remotes, leashes $8 $8 $8 $8
Bulky parts; e.g. tyres, batteries, paddles, motors $8 $19 $29 $39
Large skateboards; e.g. Evolve, Boosted, Onewheel $29 $29 $49 $59
Inflatable paddle boards, Even bigger skateboards e.g. Lacroix $39 $59 $79 $99
Stand up paddle boards $39 $99 $99 $199
Electric bikes e.g. Super73 $89 $129 $199 $299

 

Orders are mostly sent with AusPost and StarTrack, then occationally TNT, Direct Freight and Fastway, depending on your location. We've learnt over the years that some couriers perform better in different states and regions.

Express delivery

When selecting Express delivery, we will prioritise your order and despatch with AusPost Express or StarTrack as fast as possible.

Accessories and non-batteries can usually go by air with AusPost Express. Battery powered products will always have to travel by road and rail with StarTrack as they will be classed as dangerous goods.

International delivery

A selection of accessories are available to purchase internationally and the delivery cost will be calculated on checkout. You need to progress to the checkout page, so the system knows your destination and the products on order for pricing calculation. Delivery costs vary from country to country.

We currently only deliver bulky items such as bikes, skateboards and paddle boards to Australia & Tasmania. Please contact us for a quote if you live on a remote island off the Australian mainland or if you wish to purchase from another country. 

 

Sending Dangerous Goods (Electric Vehicles)

All our electric skateboards, Onewheel's and ebikes need to declared as dangerous goods when we send them. We make sure your new products are delivered as carefully as possible.

 

Additional Information

Transport Damage

All stand up paddle boards, skateboards and bikes are all wrapped in bubble wrap and extra cardboard protection, then inserted into a strong cardboard box and taped up with fragile tape.

However, given the speed at which some courier companies operate, there is a very small risk that a product may get damaged on route. If this occurs, we will replace your product as soon as possible or provide credit for another similar product. You will need to make sure you report your damaged item within 24hrs of it's arrival and ensure your damaged item is available for collection by our couriers as soon as possible and we’ll sort out the rest.

How to report damaged items; simply send us photos of the product damage and the photos of the outside of the box within 24hrs, so we have all the information needed to make a claim with the courier on time.

Delivery responsibility

BB maintain ownership and responsibility of the products until they are delivered to the requested delivery address.

ATL

Customers can give Authority to Leave (ATL) for goods and stand up paddle boards at the specified delivery address if no one is going to be home. This means that once the delivery driver has left the goods at the delivery address, the customer then owns and accepts responsibility for the goods.
PLEASE NOTE: If a customer has asked for goods to be delivered “to the rear of the house” for example, this constitutes as Authority to Leave.